SolarWinds has introduced a powerful new incident management solution that leverages artificial intelligence to help IT teams rapidly detect, investigate, and resolve outages and disruptions. The launch follows the company’s recent acquisition of San Francisco-based Squadcast, a specialist in automated incident response platforms.
The new tool, named Squadcast Incident Response, enhances SolarWinds’ broader IT service management (ITSM) and observability portfolio. Giving organizations a more streamlined way to correlate alerts, pinpoint root causes, and automate remediation workflows.
By integrating Squadcast into its offering, SolarWinds now delivers advanced on-call alerting, site reliability engineering (SRE) workflows. And incident automation features to IT operations, DevOps, and security teams.
The platform uses AI-driven alert correlation to sort through noise and highlight the real issues behind an incident. It then triggers standardized runbooks and status page updates, while seamlessly connecting with popular collaboration tools like:
- Slack
- Microsoft Teams
- Google Chat
- Discord
- Telegram
- Twilio
Additionally, Squadcast supports email alerts, Webhooks, and a public API to enhance workflow automation and flexibility. It also offers native integrations with CI/CD pipelines, customer support tools, application development platforms. And cloud databases such as Amazon RDS and MongoDB Atlas.
“This dramatically expands our observability capabilities,” said Krishna Sai, CTO at SolarWinds. “We can now ingest alerts from third-party observability tools, correlate them more efficiently, and act on them using Squadcast’s robust response features.”
With the new platform, SolarWinds aims to reduce mean time to detect (MTTD) and mean time to resolve (MTTR). By offering an integrated workflow that ties incident management into its existing observability suite.
“When incident response is natively embedded into your monitoring tools, the delay between detection and resolution shrinks,” Sai added. “You empower your teams to swarm incidents faster, automate what’s repeatable, and eliminate wasted cycles.”
This seamless integration allows IT and SRE teams to connect telemetry data from multiple sources, spot the earliest signs of disruption, and collaborate in real-time to contain and fix the issue.
Snow Tempest, Research Manager at IDC’s Service Management division, noted that modern IT environments often overwhelm teams with a flood of telemetry and log data. While rich in insights, this abundance of information can also slow incident response if not managed properly.
“You get a barrage of signals from dozens of tools when something goes wrong,” Tempest explained. “But part of the challenge is sorting through the noise to find the signal — the real cause behind the alert.”
AI-powered tools like Squadcast help eliminate guesswork by automatically correlating signals and highlighting critical anomalies, allowing teams to quickly understand whether they’re facing a technical glitch or a potential security breach.
With this release, SolarWinds positions itself to compete more directly with established players like PagerDuty and Atlassian’s OpsGenie. By embedding incident response capabilities into its platform, SolarWinds is betting on integrated observability as a key advantage — helping teams cut response times and improve system reliability.
As enterprises continue to embrace hybrid cloud infrastructure and distributed architectures, the ability to connect observability with actionable response mechanisms becomes essential. With Squadcast now fully integrated, SolarWinds is aiming to deliver real-time resolution at scale — and give teams the tools they need to stay ahead of outages.
